SHIPPING & DELIVERY
Last Updated: October 21, 2026.
1. DELIVERY AREAS
We currently deliver across Nigeria via third-party courier partners. International shipping is not yet available.
2. ORDER PROCESSING
Orders placed before 2pm WAT on a business day are typically processed the same day. Orders placed on weekends or public holidays are processed the next business day.
3. TRACKING
Once dispatched, you’ll receive a tracking link by email, SMS, or WhatsApp to follow your order to your door.
4. DELIVERY ATTEMPTS
Our courier will attempt delivery, calling the receiver to arrange it. If undeliverable (wrong address, unreachable), we’ll contact you to arrange redelivery; additional delivery fees may apply.
5. CAMPUS PICKUP
If you arrived through a Carté ambassador’s link, you may be offered pickup from that ambassador on campus instead of courier delivery. Campus pickup is always free, wherever in Nigeria you live. Pickup is arranged with the ambassador, and the same return and refund terms apply. We show you the ambassador’s first name and WhatsApp or phone number so you can arrange collection. If the ambassador does not have your items in stock, Carté delivers them to you on the ambassador’s behalf, at no charge. Pickup orders not collected within 7 days are followed up by our team.
6. ESTIMATED DELIVERY TIMES & FEES
| Zone | Estimated delivery | Fee |
|---|---|---|
| Abuja (FCT) | 1–2 business days | Free when you order 2 or more products; ₦3,000 for a single product |
| Rest of Nigeria | 3–5 business days | ₦4,500 flat rate |
| Campus pickup (via an ambassador) | Arranged with your ambassador | Free |
7. DELAYS
Estimated delivery times are not guaranteed and may be affected by weather, courier disruptions, or high order volume (e.g. promotions). We’ll notify you of any significant delay.
