CARTE FAQS
CARTE is a clinical skincare brand created with melanin-rich skin in mind. Our approach combines purposeful active ingredients with thoughtful formulations designed to support healthy-looking skin over time.
CARTE is designed primarily for melanin-rich skin, while our products may be suitable for a range of skin types. Each product is formulated for specific skincare needs, so we recommend choosing products based on your skin concerns and routine.
Some CARTE products may be suitable for sensitive skin, but individual reactions can vary. If you have sensitive skin, we recommend introducing new products gradually and performing a patch test before full use.
PRODUCTS
Our current collection includes:
Clarifying Cleanser
Clarifying Toner
Clarifying Shield SPF 30
Radiance Cleanser
Radiance Serum
Radiance Shield SPF 50
Start with your primary skincare concern and build a simple routine around it. You do not need to use every product at once. A consistent routine with products suited to your skin is more important than using too many products.
Yes, many CARTE products can be incorporated into the same routine. However, when introducing active products, it is best to introduce them gradually and pay attention to how your skin responds.
Results vary depending on the product, your skin, and how consistently you use your routine. Skincare is a process, and continued use is important for maintaining results.
ROUTINE
A simple routine can generally follow this order:
Cleanser → Toner → Serum → Moisturizer → Sunscreen
Sunscreen should be the final step of your morning skincare routine.
Yes. Daily sun protection is an important part of a skincare routine, particularly when using products targeting uneven tone and pigmentation.
Follow the usage instructions provided with the product. If you are new to active skincare, introducing the serum gradually can help your skin adjust.
ORDERS & DELIVERY
Select the products you want, add them to your cart, and proceed through checkout. Follow the instructions provided to complete your order.
If you need to change or cancel an order, contact us as soon as possible. We cannot guarantee changes once an order has been processed or dispatched.
Contact us within 3 days of delivery with your order number and photographs of the product and packaging. We will review the issue and provide the appropriate resolution.
For hygiene and safety reasons, opened or used skincare products cannot normally be returned. Please see our Refund and Returns Policy for full details.
SAFETY
Yes. We recommend patch testing new skincare products before incorporating them fully into your routine, especially if you have sensitive skin.
CARTE products are cosmetic skincare products and are not intended to diagnose, treat, or cure medical conditions. If you have a diagnosed skin condition or are under dermatological treatment, consult a qualified healthcare professional before introducing new products.
