TERMS & CONDITIONS

Last Updated: August 29, 2026.

Welcome to CARTE.

These Terms & Conditions (“Terms”) govern your use of the CARTE website and your purchase of products from Carte Vie Limited (“CARTE”, “we”, “us”, or “our”).

By using our website or placing an order, you agree to these Terms. If you do not agree with them, please do not use the website or place an order.

1. ABOUT CARTE

CARTE is operated by Carte Vie Limited, a company registered in Nigeria.

CARTE offers skincare products through its website and other authorised channels.

2. USING OUR WEBSITE

You agree to use our website only for lawful purposes.

You must not:

• Use the website for fraudulent or unlawful purposes
• Attempt to gain unauthorised access to our systems
• Interfere with the operation or security of the website
• Copy, reproduce or exploit website content without permission
• Submit false or misleading information
• Use the website in a way that could damage CARTE or other users

We may suspend or restrict access to the website where reasonably necessary to protect our website, business or users.

3. PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, images, prices and other information displayed on the website are accurate and up to date.

However, colours and appearance may vary depending on your device or screen.

We reserve the right to correct errors, update information and change product availability where necessary.

4. ORDERS

When you place an order, you are making an offer to purchase the selected products.

An order confirmation does not necessarily mean that your order has been accepted.

We may decline or cancel an order where, for example:

• A product is unavailable
• There is an error in the product or pricing information
• We reasonably suspect fraudulent or unauthorised activity
• We are unable to fulfil the order
• Required payment cannot be completed

If we cancel an order after payment has been received, we will provide an appropriate refund in accordance with our applicable refund policy.

5. PRICES

All prices displayed on the website are in Nigerian Naira (₦) unless otherwise stated.

Prices may change from time to time. A price change will not affect an order that has already been accepted and paid for, except where required to correct an obvious error.

Any applicable delivery charges will be displayed or communicated before completion of your purchase.

6. PAYMENT

Payment must be completed using the payment methods made available on the website.

Payment information may be processed by third-party payment providers. Their own terms and privacy policies may also apply.

CARTE does not knowingly retain complete payment card information where payment processing is handled by a third-party payment provider.

7. DELIVERY

We will arrange delivery to the address provided during checkout.

Delivery times may vary depending on location, product availability, courier operations and other circumstances outside our reasonable control.

Any estimated delivery period is an estimate and is not a guarantee unless expressly stated otherwise.

You are responsible for providing accurate delivery information.

If an order cannot be delivered because incorrect or incomplete information was provided, additional delivery charges may apply.

8. RETURNS, REFUNDS AND DAMAGED PRODUCTS

Our returns and refunds are subject to the CARTE Returns & Refund Policy.

If you receive a product that is damaged, defective, incorrect or otherwise does not conform to your order, please contact us as soon as reasonably possible with your order details and any relevant evidence.

We may request photographs or other information to help us assess the issue.

Nothing in these Terms is intended to exclude or limit any consumer rights that cannot legally be excluded or limited under Nigerian law.

9. SKINCARE PRODUCTS AND RESULTS

CARTE products are cosmetic skincare products.

Individual skin types and experiences vary. Product information provided on the website is intended to describe the products and their intended cosmetic use and is not a guarantee of a particular result.

You should read the product description, ingredients, directions and relevant warnings before use.

If you experience an unexpected reaction or have concerns about whether a product is appropriate for you, discontinue use and seek appropriate professional advice.

CARTE does not provide medical diagnosis or treatment through this website.

10. INTELLECTUAL PROPERTY

All content on the CARTE website, including:

• Logos
• Brand names
• Product photography
• Images
• Graphics
• Website designs
• Written content
• Videos
• Layouts
• Text and other materials

is owned by or licensed to CARTE unless otherwise stated.

You may access and use the website for personal, non-commercial purposes.

You may not reproduce, distribute, modify, publish, sell or commercially exploit CARTE content without our prior written permission.

11. CUSTOMER REVIEWS AND USER CONTENT

If you submit a review, testimonial, photograph or other content to CARTE, you confirm that:

• You have the right to submit the content
• The content is truthful and not misleading
• The content does not infringe another person’s rights
• The content does not contain unlawful or harmful material

By submitting content, you grant CARTE permission to use, reproduce, display and publish that content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that is unlawful, misleading, offensive or otherwise inappropriate.

12. THIRD-PARTY SERVICES AND LINKS

Our website may contain links to third-party websites or may rely on third-party services.

CARTE is not responsible for the content, availability, security or practices of third-party websites or services.

Your use of those services may be subject to their own terms and policies.

13. WEBSITE AVAILABILITY

We aim to keep the website available and functioning properly, but we do not guarantee that the website will always be uninterrupted, error-free or available.

We may temporarily suspend the website for maintenance, updates, security reasons or circumstances outside our reasonable control.

14. LIMITATION OF LIABILITY

To the extent permitted by applicable law, CARTE will not be responsible for losses that are not reasonably foreseeable or that arise from circumstances outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation would be unlawful.

Nothing in these Terms affects any mandatory consumer rights available to you under applicable Nigerian law.

15. EVENTS OUTSIDE OUR CONTROL

CARTE will not be responsible for delays or failures caused by circumstances reasonably outside our control, including natural disasters, significant disruptions to transport or telecommunications, government action, widespread technical failures or other events beyond our reasonable control.

16. PRIVACY

Your use of the website is also subject to our Privacy Policy, which explains how CARTE collects and processes personal information.

17. CHANGES TO THESE TERMS

We may update these Terms from time to time.

The updated version will be published on this page with a revised “Last Updated” date.

Your continued use of the website after updated Terms are published constitutes acceptance of the updated Terms to the extent permitted by law.

18. GOVERNING LAW

These Terms are governed by the laws of the Federal Republic of Nigeria.

Where a dispute cannot be resolved directly between you and CARTE, it may be referred to a court or other legally authorised dispute-resolution body with appropriate jurisdiction.

Nothing in these Terms prevents you from exercising any consumer rights or remedies available under applicable Nigerian law.

19. CONTACT US

For questions, complaints, returns or other enquiries, contact:

Carte Vie Limited
Email: [CUSTOMER SERVICE EMAIL]
Phone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS, NIGERIA]

We encourage customers to contact us first so that we can try to resolve concerns promptly and fairly.