PRIVACY POLICY
Last Updated: August 29, 2026.
CARTE, operated by Carte Vie Limited (“CARTE”, “we”, “us”, or “our”), respects your privacy and is committed to protecting the personal information you provide when you visit our website, purchase our products, contact us, subscribe to our communications, or otherwise interact with us.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, when we may share it, and the rights available to you.
1. INFORMATION WE COLLECT
Depending on how you interact with CARTE, we may collect:
Information you provide to us
- Full name
- Email address
- Telephone number
- Billing and delivery address
- Order and purchase information
- Information you provide when contacting customer support
- Information submitted through forms, reviews or other website features
- Newsletter and marketing preferences
Payment information
Payments may be processed through third-party payment providers. CARTE does not need to store your complete card details where payment processing is handled by the relevant payment provider.
Information collected automatically
When you use our website, we may automatically collect information such as:
- IP address
- Browser and device information
- Pages visited
- Referring website
- Approximate location
- Website interaction and usage information
- Cookies and similar technologies
2. HOW WE USE YOUR INFORMATION
We may use your information to:
- Process and deliver your orders
- Process payments and manage transactions
- Communicate with you about your orders
- Respond to enquiries and provide customer support
- Manage your CARTE account, where applicable
- Send newsletters and marketing communications where permitted
- Improve our website, products and customer experience
- Understand website usage and performance
- Prevent fraud, abuse and security incidents
- Comply with legal and regulatory obligations
- Protect our rights and enforce our terms
We will only process personal information for legitimate and appropriate purposes and will seek to limit the information collected to what is reasonably necessary for those purposes.
3. LAWFUL BASES FOR PROCESSING
Depending on the circumstances, we may process your personal information on the basis of:
- Your consent
- The performance of a contract with you, such as fulfilling an order
- Compliance with a legal obligation
- Our legitimate interests, where permitted by applicable law
Where we rely on consent, you may withdraw that consent, subject to applicable legal requirements and any consequences that may reasonably follow from doing so.
4. MARKETING COMMUNICATIONS
If you subscribe to CARTE communications, we may send you information about products, launches, skincare content, promotions and other brand updates.
You may unsubscribe from marketing communications at any time by using the unsubscribe option provided in the relevant communication or by contacting us.
Unsubscribing from marketing communications will not prevent us from sending essential communications relating to an order or transaction.
5. COOKIES
CARTE may use cookies and similar technologies to operate the website, remember preferences, understand website usage and improve your experience.
Some cookies are necessary for the website to function. Other cookies, such as analytics or preference cookies, may be used where permitted and, where required, subject to your choices.
You can manage available cookie preferences through our cookie controls or through your browser settings.
Disabling certain cookies may affect some website functionality.
6. THIRD-PARTY SERVICE PROVIDERS
We may use trusted third-party service providers to help operate our business, including providers for:
- Payment processing
- Website hosting
- Website analytics
- Email communications
- Order fulfilment and delivery
- Customer support
- Website security
These providers may process personal information on our behalf where necessary to provide their services.
We do not sell your personal information.
7. DATA SHARING
We may disclose personal information where reasonably necessary:
- To service providers assisting us with our business
- To delivery and fulfilment partners
- To payment providers
- Where required by law or a lawful authority
- To protect the rights, property or safety of CARTE, our customers or others
- In connection with a merger, acquisition, restructuring or transfer of business assets
We will seek to ensure that appropriate safeguards are applied when personal information is shared.
8. INTERNATIONAL DATA TRANSFERS
Some of our service providers may process information outside Nigeria.
Where personal information is transferred internationally, we will take reasonable steps to ensure that the transfer and subsequent processing are handled in accordance with applicable data protection requirements.
9. HOW WE PROTECT YOUR INFORMATION
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
However, no method of transmitting or storing information online can be guaranteed to be completely secure.
10. HOW LONG WE KEEP YOUR INFORMATION
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling orders, maintaining business and financial records, resolving disputes, enforcing agreements and complying with legal obligations.
When information is no longer required, we will take reasonable steps to securely delete or anonymise it where appropriate.
11. YOUR DATA PROTECTION RIGHTS
Subject to applicable law, you may have rights to:
- Request access to personal information we hold about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information in appropriate circumstances
- Request restriction of certain processing
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request information about how your personal information is processed
To exercise a relevant right, contact us using the details below.
We may need to verify your identity before processing certain requests.
12. CHILDREN’S PRIVACY
Our website and products are intended for a general audience and are not directed at children.
We do not knowingly collect personal information from children where such collection is prohibited by applicable law. If you believe a child has provided personal information to us improperly, please contact us so that we can take appropriate action.
13. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices, content or security of third-party websites. We encourage you to review their privacy policies before providing personal information.
14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time to reflect changes to our practices, services, technology or legal requirements.
The updated version will be published on this page with a revised “Last Updated” date.
15. CONTACT US
If you have questions about this Privacy Policy or wish to exercise your applicable data protection rights, contact:
Carte Vie Limited
Email: [PRIVACY EMAIL]
Phone: [PHONE NUMBER]
Address: [BUSINESS ADDRESS, NIGERIA]
Data Protection Contact:
[NAME / ROLE OR DPO CONTACT, IF APPLICABLE]
This Privacy Policy should be read together with our Terms & Conditions and Cookie Notice.